These Terms and Conditions govern the moving, transport, delivery, and van-with-driver services provided by Mudanzas Barna (hereinafter, the “Company”, “we”, “us”, or “our”). By accepting our quote, confirming a booking, paying a deposit, or allowing the service to begin, the customer agrees to be bound by these Terms.
1. Purpose and scope
1.1. These Terms apply to all services contracted with the Company, unless expressly agreed otherwise in writing.
1.2. These Terms apply to local moves in Barcelona and its metropolitan area, as well as intercity services, transport jobs, partial moves, collections, deliveries, and similar services provided by the Company.
1.3. In the event of any contradiction between the accepted quote and these Terms, the specific written terms in the quote shall prevail.
2. Formation of the contract
2.1. The contract is considered concluded when the customer accepts the quote, confirms the booking by any means, makes a payment on account, or requests the start of the service.
2.2. All quotes are based on the information provided by the customer at the time of request.
2.3. The quote is calculated based on factors including, but not limited to: origin and destination addresses, volume and nature of goods, presence of a lift, floor level, distance from property to loading point, access restrictions, need for assembly/disassembly, and any other relevant circumstances communicated by the customer.
2.4. If the information provided is inaccurate, incomplete, or changes before or during the service, the Company may revise the price and charge reasonable additional costs.
3. Quotation and fixed price
3.1. Unless expressly stated otherwise in writing, services are provided at a fixed price according to the accepted quote.
3.2. The fixed price applies only to the conditions specified in the quote.
3.3. The price may be revised and additional charges applied in cases such as:
- a. more items, furniture, boxes, or belongings than initially declared;
- b. presence of particularly heavy, fragile, or bulky items not previously disclosed;
- c. inability to park reasonably close to the property;
- d. more complex access than declared (no lift, narrow stairs, long distances, ramps, restrictions, etc.);
- e. need for additional dismantling, assembly, packing, or protection not included;
- f. waiting times due to reasons beyond the Company’s control (e.g. missing keys, customer delays, access issues).
3.4. Tolls, parking, permits, street occupancy, lifting platforms, and similar costs shall be borne by the customer unless explicitly included.
3.5. The Company may require a deposit or full prepayment to confirm a booking.
3.6. Unless otherwise agreed, the remaining balance must be paid in full upon completion and before final unloading is finished.
4. Customer obligations
4.1. The customer must provide accurate and complete information.
4.2. The customer must ensure safe and reasonable access for staff and vehicles.
4.3. The customer is responsible for obtaining permits unless the Company has agreed otherwise in writing.
4.4. The customer (or authorized person) must be present at pickup and delivery unless agreed otherwise.
4.5. Unless packing is contracted, the customer is responsible for packing and protecting all items.
4.6. Furniture and appliances must be emptied unless agreed otherwise.
4.7. Fridges/freezers must be empty, clean, and defrosted.
4.8. The customer must not include cash, jewelry, documents, or valuables in transport.
4.9. The customer must inform in advance of special items requiring care.
4.10. The customer must ensure all items are ready and correctly included.
5. Excluded items
5.1. Unless agreed in writing, the Company will not transport:
- a. illegal, dangerous, flammable, or toxic goods;
- b. weapons, gas cylinders, fuels, chemicals;
- c. cash, jewelry, valuables, important documents;
- d. perishable food, plants, animals;
- e. items requiring special licenses or conditions.
5.2. If such items are included without authorization, the Company may refuse them and assumes no responsibility.
5.3. The customer is liable for any resulting damage or claims.
6. Services not included
6.1. Unless agreed, the following are not included:
- a. complex furniture dismantling/assembly;
- b. disconnection/reconnection of utilities or appliances;
- c. removal of built-in elements;
- d. structural work;
- e. special equipment (cranes, lifts);
- f. packing or special protection.
7. Access and safety
7.1. The Company may refuse unsafe or inappropriate work.
7.2. The Company may refuse service if actual conditions differ significantly.
7.3. If the customer insists against advice, the Company is not liable for resulting damage.
8. Delays
8.1. Times are estimates only.
8.2. The Company is not responsible for delays beyond its control.
8.3. Delays may result in additional charges.
9. Liability
9.1. The Company will act with professional care.
9.2. Liability applies only to proven negligence.
9.3. No liability for customer packing.
9.4. No liability for wear, defects, unavoidable marks, or indirect losses.
9.5. No liability when following customer instructions against advice.
10. Property damage
10.1. Liability is limited to reasonable repair costs.
10.2. No liability in difficult access situations or customer insistence.
11. Claims
11.1. The customer must inspect before the team leaves.
11.2. Visible damage must be reported the same day.
11.3. Photos should be provided.
11.4. No claims for visible damage will be accepted after departure.
11.5. Hidden damage must be reported within 24 hours.
11.6. Inspection must be allowed before repair.
11.7. Payment indicates acceptance but does not waive legal rights.
12. Cancellation
12.1. Deposits may be retained or charges applied.
12.2. Withdrawal rights may not apply in some cases.
12.3. Governed by applicable law.
12.4. Starting early may affect withdrawal rights.
13. Subcontracting
13.1. The Company may subcontract services.
13.2. These Terms still apply.
14. Ownership
14.1. The customer confirms ownership or authorization.
14.2. The customer is liable for breaches.
15. Severability
15.1. Invalid clauses do not affect the rest.
16. Law and jurisdiction
16.1. Governed by Spanish law.
16.2. Consumers: courts per law.
16.3. Otherwise: courts of Barcelona.